Delivery Information


Some products are available for same day collection from our warehouse. Orders can be placed and paid for on the internet. Upon collection, the order invoice must be shown along with appropriate identification, supporting the address on the invoice.


Once you have checked out, your delivery will arrive in 5-10 working days. All our mattresses are made to order, therefore our customer service team will call you once your product has been made and is in our warehouse, to arrange delivery.

Deliveries must be accepted at the door. No products, under any circumstances, can be left at the side or rear of any property. If there are any special instructions for delivery to a property, e.g. delivered to a flat on the side of any building, you must let our customer service team know when arranging your delivery.

Please Note: We are currently only delivering to postcodes with the prefix BN GU RH RG KT TW except for our Mlily and range which is available nationwide.

Mlily Delivery Guidelines

  1. Orders received before 1pm weekdays are dispatched from stock same day for 2-3 working days delivery except 180cm Superkings - see below.
  2. 7-10 working days 2-man delivery for our heavier 150cm king 5000 and 180cm Superking 3000, 4000, 5000 and 8000 pocket mattresses (carrier books in with you the customer). 
  3. Our carriers cannot do timed deliveries - the carriers will deliver between 9am-6pm to the Customer.
  4. Goods cannot be left without a signature
  5. Home delivery is to the door and is not an installation service.
  6. Receiving delivery -  Please always check mattress packaging before signing receipt and DO NOT ACCEPT DELIVERY if there is any visible sign of damage - either photograph and note it in writing on the carriers device, or return it and tell us so we can dispatch another immediately.  We have no claim against the carrier if you later notice it is damaged. Thanks for your co-operation.
  7. Unwrapping mattresses - never use a Stanley knife or similar to unpack a rolled mattress as the mattress top cover is on the outside and vulnerable to an obvious knife cut.  We reserve the right to refuse a damage claim when there is an obvious knife cut caused during unpacking.
  8. Recovery of a newly opened mattress - when you release the mattress to unroll and inflate it will usually recover to about 80% within 30-60 minutes. In normal circumstances it should recover to full size in approximately 12 hours but allow up to 48 hours.  The covers are tailored very tightly and on rare occasions these can impede full recovery of the corners or the top encapsulated edges.  The cure for this is to unzip the cover and take it off to leave the mattress space to fully recover and usually leaving it overnight is enough.
  9. Residual odour - occasionally a mattress may retain some residual odour after unpacking which is not uncommon for plastic wrapped foam products, but this should dissipate within 12 hours in a well ventilated room with the mattress left open and uncovered directly after unwrapping.  Some people are more sensitive than others to all kinds of smells and very occasionally for them the odour can linger for a longer period.  The cure in virtually every case is to repeat the process above for 24 hours.  N.B. all fillings are nontoxic.